Return Policy

We want you to be completely satisfied with your purchase from BuyLoom. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return most items for a full refund. Items must be unused, in their original packaging, and in the same condition as received.

How to Return an Item

Contact our customer service team to initiate a return
Pack the item securely in its original packaging
Ship the item back to us using the provided return label
Once we receive and inspect your return, we'll process your refund

Refunds

Refunds will be issued to your original payment method within 5-10 business days after we receive your return.

Exchanges

If you need a different size or color, please return the original item and place a new order for the item you want.

Non-Returnable Items

Certain items cannot be returned, including:

Personalized or custom-made items
Items marked as final sale
Opened hygiene products

Questions?

If you have any questions about returns, please contact us.